Learn how to fix Moto G camera not working. Applies to all Motorola phone, including Moto G Power, Moto G Stylus, Moto G5, Moto G7.
What good is a phone when the camera ceases to function? A good number of reports have surfaced in regards to a camera error in Moto G. Users have tried to launch camera function only to find it no longer works.
The usual message on Moto G camera error reads “Cannot connect to camera“, this means that the camera won’t start up at all. This error applies to all Motorola phone, including Moto G Power, Moto G Stylus, Moto G5, Moto G7.
Many of the users who encountered this problem also reported to have updated the system to Android 4.4 KitKat prior.
Potential solution to fix Moto G camera not working:
1. Access Settings > Apps > Camera and tap on Force stop, Clear data and Clear cache.
2. Some user apps such as Flashlight uses camera flash or Skype which also uses camera function.
All this third-party app may have contributed to your camera dysfunction. So make use of the multitasking button at the bottom right and swipe away any open apps.
If it still doesn’t work, you can try to detect any apps that may use camera or flash, run some tests until you manage to detect the real problem.
3. If all else fails, boot your device into Safe Mode.
The idea of entering Safe Mode is to ensure that device is running only with system apps and no third-party. This is one of the first things that service center guys do during repair. So it is completely safe to try it yourself.
You can do this by pressing the Power button for a few seconds until the Turn off option appears, tap on it for few more seconds. You will be asked whether you want to boot your device into safe mode, tap OK button.
Once it has booted into safe mode, restart the camera app. If this works, it means that there isn’t any hardware issue for you to worry about. Try taking a few pictures with your camera and close the camera apps. Do this a few times to make sure it works.
